Automaise secures €5M to grow its enterprise AI support platform

Automaise, the Braga-based AI solutions provider founded in 2017 by former Microsoft executives Ernesto Pedrosa and Carlos Oliveira, has raised €5 million in a Series A round led by Oxy Capital, with follow-on investments from BrightPixel, Armilar, and HCapital. The company offers a platform that integrates self-service tools, automated workflows, and AI-augmented agent support to improve the efficiency and responsiveness of customer service teams.

The investment will support product development and expansion of the company’s AI Agent capabilities across its enterprise-ready platform. By focusing on automation and human-AI collaboration, Automaise enables businesses to manage increasing support demands without adding operational complexity. The company’s approach centers on simplifying AI adoption through a low-code environment that allows quick deployment without the need for advanced technical skills.

A unified approach to AI-powered customer support

Unlike competitors that offer fragmented tools for automation or conversational AI, Automaise brings these components together under one platform. The solution combines conversational capabilities, process automation, and decision intelligence, enabling businesses to reduce deployment time and improve service delivery. This unified model helps avoid the integration hurdles that many companies face when adopting multiple vendors or solutions.

The platform is built with scalability and reliability in mind, utilizing cloud-native technologies and modular architecture. It also integrates deep learning models such as LSTMs, CNNs, and Transformers, along with transfer learning and active learning capabilities to optimize performance even with limited training data.

Supporting customer care teams, not replacing them

According to CEO Ernesto Pedrosa, “This investment is a vote of confidence in our vision and a catalyst for our expansion.” He also highlights the strategic direction of the company: “With this investment, we will accelerate innovation, expand globally, and bring our AI solutions to more businesses, optimising customer service and driving productivity. Companies that don’t adopt AI now will fall behind, and our solutions enable them to do so quickly, efficiently, and without technical complexity.”

Automaise’s vision of AI focuses on support and augmentation rather than replacement. Its tools are designed to empower human teams by allowing them to focus on complex and high-value tasks while automation handles routine interactions and workflows.

The company continues to collaborate with major clients in retail, finance, telecom, and insurance, offering a scalable solution for enterprises seeking to modernize customer service through AI.